Walmart Labs

Senior Technical Writer (October, 2021 - Current) (Full-time)

- Own and create the Ads and documents for the Walmart Developer Portal Marketplace Partners APIs and software UI/UX.

Examples: https://developer.walmart.com/api/us/mp/items https://developer.walmart.com/doc/us/us-mp/us-mp-items/

- Lead and complete projects that support the Walmart Developer Council members and reduce support tickets. Example: Created a custom forum used by members to collaborate with Walmart team members.

- Own and publish release notes for APIs and feature updates with GitHub, Azure CLI, Confluence, and internal wiki pages.

Examples: https://developer.walmart.com/us/whats-new/items-variants-api-update/

- Manage https://developer.walmart.com/ and onboard documents to the Developer Portal for over one hundred stakeholders.

Postman

Technical Writer (September, 2020 - October, 2021) (Full-time)

- Own and maintain the documents for Postman Documentation features, Integrations, and API Networks.
Example: https://learning.postman.com/docs/publishing-your-api/publishing-your-docs/.

- Write code samples and example APIs to demonstrate software features and updates.
Example: https://documenter.getpostman.com/view/12901847/TVYJ6d55

- Use Confluence, Github, and Jira to work alongside engineers and product managers to create documentation and test new features.

- Collaborate with stakeholders throughout the company to create documentation and media to align with engineering, community, content, and product development roadmaps.

RealityEngines.AI

Technical Writer (January, 2020 - May, 2020) (Full-time)

- Write and maintain documentation for Python, cURL, and JSON APIs used to operate enterprise AI software from the command line and software GUI.

- Author interactive Python workbooks with Google Colab and Jupyter Notebooks used for tutorials, software deep dive workshops, and software training.

- Create and maintain contextual help for the software GUI to provide accessible and relevant software support.

Oculus VR

Technical Writer II (August, 2019 - January, 2020) (Contract)

I am a Technical Writer II at Oculus VR via contract placement by Aditi Consulting.

- Create and maintain documentation used to create and develop VR hardware and software.

- Work with stakeholders to determine proper marketing strategies and roadmaps.

- Write, publish, and maintain high-quality help content for online and print publishing.

Google Street View

Technical Writer (May, 2019 - August) (Contract)

- Wrote, published, and maintained high-quality help content for online and print publishing.

- Managed the production and publishing of documentation.

- Audited existing documentation against current processes and make revisions appropriately.

- Captures knowledge, ideas, and decisions and documented them in useful ways.

Walmart Labs

Technical Writer (January, 2019 - May, 2019) (Contract)

- Drafted, edited, planned, tracked, and released technical documentation for over 300 internal software tools and databases with Confluence and HelpDocs knowledge base platform.

- Migrated and tracked documents from Confluence to the HelpDocs knowledge platform.

- Used Kanban, Jira, and hybrid Agile methodologies with engineers and leadership across departments to ensure quality, complete, and on time deliverables.

AMAX

Engineering Project Coordinator (July, 2017 - July, 2017):

- Point of contact for launching all new products for enterprise data centers and Deep Learning researchers.
Products include: DL-E280, DL-E48A, and DL-E48B
- Worked with engineering to create software for new and existing products in data centers.
- Wrote project management documentation and white papers for product development, validation, and launches.
Used tools like Tableau and SQL to analyze research results.
Link to white paper example, “Deep Learning in the Cloud vs On-Premise”: https://goo.gl/fmj2hb
- Coordinated with hardware supply chain required for all products sold by Amax.
- Contacted and brokered partnerships with software companies to provide engineering teams with access to software required to design new products
- Coordinated with engineering and marketing teams to launch products, marketing strategies and trade shows such as GTC, AI Summit SF, and RSA.
- Created manuals, websites and UI/UX for products like: SmartDC, DL-E200, and DL-E400.
- Authored and coordinated creation of internal and external product technical and collateral for all products show on website and at trade shows.

San Jose State University

Teacher for C Embedded Systems, ( February 2015 - May 2017):

- Assisted the professor during and after lectures.
- Tutored students on C programming during and after class.
- Facilitated labs of over 50 students learn and practice skills.
- Taught over 600 students. Over 200 new students per semester.

Mobvoi

Operations and Customer Relationship Intern (July, 2016 - February 2017):

- Responsible for writing and editing Kickstarter campaign content in collaboration with other team members.
- Contacts and manages business clients logistics on behalf of managers and executives.
- Provides statistical analysis of issues and solutions from multiple channels of customer feedback.
- Maintains social media and public relations for Mobvoi in synergy with the team.
- In charge of writing copy in US market, content regarding company products, and announcements.
- Advises web development team on UI and UX aspects of the company website.

Malwarebytes

Corporate Support Agent (June 2013 to August 25, 2014)

- Supported enterprise, small business, and consumers of the entire Malwarebytes product line. 
- Authored and reviewed customer-facing  Knowledge Base articles and How-To's.
- Replicated customer issues and assisted QA in creating test scenarios

Irvington High School 

Irvington High School Site Council, (September 2011 to 2013)

- Decided how to balance the school budgets and expenses.
- Decided and approved spending plans for public and private grants from donors.

Lead Student IT Helpdesk Technician (September 2009 to 2013)

- Provide networking/desktop support and perform mainframe and account maintenance tasks.
- Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty. 

Independent Application Development

Created BlackBerry PlayBook Application : Flypad Notes, (April, 2012)

The application is an note taking application that allows a user to quickly create and save their notes. Currently working on adding in new features to allow the user to backup and send their notes through linked email accounts and social network accounts.

Muvu Media

Video Intern (August - September, 2012)

- At Muvu Media I provided assistance as their helpdesk technian and also their web designer. I learned how to plan and carry out the process of building a mobile application.

City of Fremont IT Department

Internship (Summer 2011)

- Provided assistance for the upgrades of desktops to Windows 7. Helped with creating a working image of windows 7 for all of the computers using the WINPE method.